We are here to help. Whether you have a question about an order, need help finding a product, want to know more about our policies, or simply want to talk about the hobby, our team is ready and happy to hear from you. At Gravex Hobby, every message is read and responded to by a real person who genuinely cares about your experience.
How to Reach Us
The best way to contact us is by email. We aim to respond to all inquiries within 1 to 2 business days. Please include your order number in your message if your question relates to an existing order, as this helps us locate your information quickly and get you a faster, more accurate response.
Email: hello@gravexhobby.shop
Website: gravexhobby.shop
Mailing Address: W Main St, Bartow, FL 33830
What to Include in Your Message
To help us assist you as efficiently as possible, please include the following details when reaching out:
Your full name as it appears on your order. Your order number, if applicable. A clear description of your question, concern, or request. Any relevant photos if your inquiry involves a damaged or incorrect item.
The more detail you provide upfront, the faster we can resolve your issue without the need for back-and-forth messages.
Common Reasons Customers Contact Us
Order Status and Tracking — If you have not received your tracking information or want an update on your shipment, reach out and we will look into it right away. Tracking information is typically sent once your order has been processed and shipped, which occurs within 1 to 3 business days of your purchase.
Returns and Refunds — If you would like to initiate a return on an unopened, sealed item within 30 days of delivery, please contact us first before sending anything back. We will provide you with return instructions and confirm eligibility. Refunds are processed within 10 business days of receiving your returned item.
Product Questions — If you have a question about a specific product, its configuration, edition, or availability, we are happy to help clarify before you place your order.
Damaged or Incorrect Items — If your order arrived damaged during shipping or you received the wrong item, please contact us as soon as possible with photos and your order details. We will work quickly to make it right.
Pre-Order Inquiries — If you have questions about a pre-order you placed or a product you are considering pre-ordering, we are glad to provide updates and estimated timelines.
Wholesale and Bulk Orders — If you are interested in purchasing in larger quantities or have a wholesale inquiry, please reach out via email and we will be in touch with more information.
General Hobby Questions — We love talking about the hobby. If you have questions about products, releases, or just want to connect with fellow collectors, do not hesitate to say hello.
Our Business Hours
Our team monitors email during regular business hours, Monday through Friday. While we do our best to respond to messages received on weekends and holidays as quickly as possible, responses to those messages may be slightly delayed until the next business day.
We appreciate your patience and understanding, and we look forward to hearing from you.
At Gravex Hobby, every customer matters to us. We are committed to making your experience as smooth and enjoyable as possible from the first message you send to the moment your order arrives at your door.
Website: gravexhobby.shop
Email: hello@gravexhobby.shop
Address: W Main St, Bartow, FL 33830