Privacy policy

Effective Date: July 2025
Last Updated: July 2025

At Gravex Hobby, we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal data. By visiting gravexhobby.shop or placing an order with us, you agree to the practices described in this Privacy Policy.

Who We Are

Gravex Hobby is an online retail store specializing in sealed trading card cases and collectibles. We operate at gravexhobby.shop and are based at W Main St, Bartow, FL 33830. If you have any questions or concerns about this Privacy Policy or how we handle your data, you can reach us at hello@gravexhobby.shop.

Information We Collect

We collect personal information that you provide to us directly, information that is collected automatically when you visit our website, and in some cases information from third-party service providers.

Information You Provide Directly

When you place an order, create an account, contact us, or interact with our website, you may provide us with the following types of information:

Your full name, email address, phone number, billing address, and shipping address. Payment information, which is processed and handled exclusively by Stripe. We do not store your full payment card details on our servers. Order details including the products you purchase, order history, and transaction amounts. Communications you send to us, including emails, inquiries, and support requests. Any other information you voluntarily provide when contacting us or filling out forms on our website.

Information Collected Automatically

When you visit gravexhobby.shop, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This may include:

Your IP address and approximate geographic location. Browser type, version, and operating system. Pages you visit on our website, the time and date of your visit, and the amount of time spent on each page. Referring URLs, meaning the website or link that directed you to our site. Device information including device type and screen resolution. Clickstream data and browsing behavior on our website.

This automatically collected information helps us understand how visitors use our website, improve our customer experience, diagnose technical issues, and serve relevant content and advertising.

Information from Third Parties

We may receive limited information about you from third-party service providers such as Stripe for payment processing, shipping carriers for order fulfillment, and analytics providers. We only use this information in connection with operating our business and fulfilling your orders.

How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfill your orders, including verifying payments, arranging shipments, and sending order confirmations and tracking information. To communicate with you about your orders, inquiries, returns, and refunds. To provide customer support and respond to your questions and concerns. To send you transactional emails related to your purchases and account activity. To send you marketing communications, promotional offers, and updates about new products if you have opted in to receive them. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email we send. To improve our website, product offerings, and overall customer experience by analyzing how visitors interact with our site. To detect, investigate, and prevent fraudulent transactions and other illegal or unauthorized activity. To comply with applicable legal obligations, resolve disputes, and enforce our policies.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with trusted third parties only in the following circumstances:

Service Providers — We share your information with third-party service providers who assist us in operating our business, including Stripe for payment processing, shipping carriers for order delivery, and analytics providers for website performance monitoring. These providers are contractually obligated to use your information only for the purposes for which it was shared and to protect it in accordance with applicable privacy laws.

Legal Compliance — We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Gravex Hobby, our customers, or others.

Business Transfers — In the event that Gravex Hobby is involved in a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.

With Your Consent — We may share your information with other parties when you have given us explicit consent to do so.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver relevant advertising. Cookies are small text files stored on your device by your browser when you visit a website.

We use the following types of cookies:

Essential Cookies — These cookies are necessary for our website to function properly. They enable core features such as shopping cart functionality, secure checkout, and account access. These cookies cannot be disabled without affecting the functionality of our website.

Analytics Cookies — These cookies help us understand how visitors use our website by collecting information about page visits, traffic sources, and browsing behavior. We use this data to improve our website and customer experience.

Marketing Cookies — These cookies are used to deliver advertisements and promotional content that is relevant to your interests. They may be set by us or by third-party advertising partners.

Preference Cookies — These cookies remember your settings and preferences to provide a more personalized experience on future visits.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of our website. For more information about how we use cookies, please review our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including processing your orders, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer needed, we will delete or anonymize it in accordance with our data retention practices.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. All transactions on our website are encrypted using SSL technology, and all payment processing is handled by Stripe in accordance with PCI-DSS Level 1 standards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Gravex Hobby does not knowingly collect personal information from children under the age of 13. Our website and products are not directed at children. If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 13, please contact us at hello@gravexhobby.shop.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. These links are provided for your convenience and do not constitute an endorsement of those websites or their content. Gravex Hobby is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your personal information, the right to opt out of marketing communications, and the right to lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at hello@gravexhobby.shop. We will respond to your request in accordance with applicable law.

California Residents — Your Rights Under the CCPA

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section describes those rights and how to exercise them.

The Right to Know — You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information was collected, the business or commercial purpose for collecting that information, and the categories of third parties with whom we share that information.

The Right to Delete — You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.

The Right to Correct — You have the right to request that we correct inaccurate personal information we maintain about you.

The Right to Opt Out of Sale or Sharing — Gravex Hobby does not sell your personal information to third parties. We do not share your personal information with third parties for cross-context behavioral advertising purposes without your consent.

The Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of service because you exercised your privacy rights.

Categories of Personal Information Collected — In the past 12 months, we have collected the following categories of personal information: identifiers such as name, email address, IP address, and shipping address; commercial information such as purchase history and transaction data; internet or other electronic network activity information such as browsing behavior on our website; and geolocation data based on IP address.

How to Submit a CCPA Request — To submit a request to know, delete, or correct your personal information under the CCPA, please contact us at hello@gravexhobby.shop with the subject line "California Privacy Request." We will verify your identity before processing your request and will respond within 45 days as required by law. If we need additional time, we will notify you of the extension and the reason for it.

Authorized Agent — California residents may designate an authorized agent to submit a CCPA request on their behalf. To use an authorized agent, please provide written authorization signed by you and include it with your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or business operations. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of gravexhobby.shop after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Gravex Hobby
Email: hello@gravexhobby.shop
Website: gravexhobby.shop
Address: W Main St, Bartow, FL 33830