Shipping policy
Here is the rewritten Gravex Hobby shipping policy with free US shipping added:
SHIPPING POLICY
Last Updated: July 11, 2026
Overview
At Gravex Hobby, we are committed to getting your order to you safely, accurately, and as quickly as possible. This policy outlines everything you need to know about how we process and ship orders, estimated delivery timelines, shipping destinations, and what to do if something goes wrong with your shipment.
Order Processing Time
All orders placed on gravexhobby.shop are processed within 1–3 business days of purchase. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or federal holidays will begin processing on the next available business day.
Processing time refers to the time it takes to verify your order, prepare your items, pack them securely, and hand them off to the carrier. Once your order has shipped, you will receive a confirmation email with your tracking number so you can monitor your package every step of the way.
Please note that processing time is separate from shipping transit time. Your total delivery window includes both the processing period and the carrier transit period.
Domestic Shipping
We ship to all 50 United States, including Alaska and Hawaii. Shipping within the United States is free on all orders — no minimum purchase required. Free shipping is applied automatically at checkout. Estimated domestic transit times are 3–7 business days after your order has been processed and handed off to the carrier. Please note these are estimated timelines provided by our carriers and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier volume, weather, and other factors outside our control.
International Shipping
Gravex Hobby ships to many international destinations worldwide. Estimated international transit times are 7–21 business days after your order has been processed and dispatched. Timelines can vary significantly depending on the destination country, local customs processing, and the performance of local postal or courier services in your region.
International shipping rates are calculated at checkout. International customers are responsible for all customs duties, import taxes, tariffs, and fees imposed by their country's customs authority. These charges are not included in your order total and are not collected or remitted by Gravex Hobby. We strongly recommend researching your country's import regulations before placing an international order. Gravex Hobby is not responsible for delays caused by customs processing or for any additional charges assessed by customs authorities. We are required by law to declare the full value of all international shipments and cannot mark orders as gifts to reduce or avoid customs fees.
Shipping Carriers
We work with trusted carriers to fulfill domestic and international shipments. The carrier used for your order depends on your location, the size and weight of your package, and availability at the time of shipment. Carrier details will be included in your shipping confirmation email along with your tracking number.
Order Tracking
Once your order ships, you will receive an email with your tracking number and a direct link to monitor your package. If you have not received a tracking email within 3 business days of placing your order, check your spam or junk folder first, then contact us at hello@gravexhobby.shop if you still cannot locate it.
Shipping Address Accuracy
Please ensure your shipping address is complete, accurate, and correctly formatted before completing your order. Gravex Hobby is not responsible for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer. If you realize you have entered an incorrect address after placing your order, contact us immediately at hello@gravexhobby.shop. We will do our best to correct it before your order ships, but we cannot guarantee changes can be made once an order has entered fulfillment.
Packaging and Handling
We take great care packaging every order to ensure your sealed products arrive in the same condition they left our facility. All orders are packed with appropriate protective materials to minimize the risk of transit damage. We treat every package as if it were our own collection — because we understand how much the condition of your products matters to you.
Lost or Stolen Packages
Gravex Hobby is not responsible for packages confirmed as delivered by the carrier but reported as lost or stolen after delivery. If your tracking shows delivered but you have not received your package, we recommend checking with neighbors, building management, or any location where the package may have been left, and contacting the carrier directly to file a missing package report. If your package is confirmed lost by the carrier prior to delivery, contact us at hello@gravexhobby.shop and we will work with you to investigate and find a resolution. We recommend purchasing shipping insurance for high-value orders when that option is available.
Damaged Packages
If your order arrives visibly damaged, photograph the outer packaging and the product before opening or disturbing the contents. Contact us at hello@gravexhobby.shop as soon as possible with your order number and photos of the damage. We will assess the situation promptly and work with you toward a fair resolution, which may include a replacement, partial refund, or assistance filing a carrier claim.
Shipping Delays
Gravex Hobby is not responsible for shipping delays caused by circumstances outside our control, including carrier delays, weather events, natural disasters, public health emergencies, customs processing, or peak season volume. We will always communicate with you as transparently as possible if we become aware of a delay affecting your order.
Pre-Order Shipments
Pre-order items are shipped once they have been received at our facility and processed. Please review our Pre-Order Policy for full details on how pre-orders are handled, including estimated timelines and split shipment options.
Contact Us
If you have any questions or concerns about your shipment, tracking, or delivery status, we are happy to help.
Gravex Hobby
W Main St, Bartow, FL 33830
Email: hello@gravexhobby.shop
Website: gravexhobby.shop